Deleting your Stave Gym account
In the app
Open Stave Gym → Settings → Account → “Delete the account”. You get an e-mail confirming the deletion. The account is deleted the moment you tap; there is no grace period and no waiting.
Have Stave Pro? Cancel the subscription first
Deleting the account does not stop the subscription. The App Store and Google Play keep charging you until you cancel the subscription in the store you bought it from. In the app, the “Manage subscription” button sits right above “Delete the account”. On iPhone the subscription is under Settings → your name → Subscriptions (apps.apple.com/account/subscriptions); on Android in Google Play → your profile picture → Payments & subscriptions → Subscriptions (play.google.com/store/account/subscriptions). Bought coach points that are not spent go with the account.
Without the app
E-mail personvern@stave-gym.site from the address the account is registered to, subject “Delete my account”. We delete within 30 days and confirm by e-mail. A subscription you still cancel yourself in the store, as described above.
What is deleted
Everything that belongs to the account: e-mail address, name, handle, friends, challenges, shared training numbers, bodyweight and other health data, consents, the cloud-stored training log, coach usage and bought coach points, blocks, reports you sent about coach answers, push tokens, sign-in codes and any beta sign-up for the address. The Google or Apple link is removed too. If you signed in with Apple, the iPhone app asks you to confirm with your Apple ID, and Stave then also withdraws its access at Apple. Coach conversations live only on your phone and go with the app. Nightly database backups are deleted after seven days; the account is gone from those too by then.
What is kept
Purchase receipts are kept for up to five years without any link to you (Norwegian Bookkeeping Act § 13). The App Store and Google Play keep their own purchase records under their rules. A report you sent about another user stays, without your name on it. The training log on your phone is yours and untouched; uninstalling the app removes it.
Deleting data without deleting the account
Under Account you can turn off cloud backup (the server copy of your log is deleted at once), withdraw the health-data consent (bodyweight and measurements are deleted from the server) and download your data. Sharing with friends is turned off under Social → Friends → “What your friends see”. “Download my data” gives you a copy first if you want one.